Frequently asked questions
When will my order arrive?
Most USA orders arrive in 7–16 business days after shipping. Select items qualify for 3–8 business days (shown on the product page/checkout).
Orders usually process in 1–3 business days and tracking is emailed after dispatch (updates can take 24–48h).
What’s your return & refund policy?
You can request a return within 30 days of delivery. Items must be unused and in original packaging.
Email us with your order number to start a return: support@mythicalpaws.shop
What if my item arrives damaged, defective, or wrong?
Tell us within 48 hours of delivery and include clear photos.
We’ll make it right with a replacement or refund, depending on the issue.
Can I change or cancel my order after placing it?
Yes — as long as it hasn’t shipped yet.
Email us ASAP with your order number: support@mythicalpaws.shop
How much does shipping cost?
Shipping is FREE on all orders.
No extra shipping fees at checkout — the price you see is the price you pay.
Where do you ship from?
We ship from our partner warehouses depending on the item and destination.
You’ll receive tracking as soon as your order ships.
How do I contact you?
Email us at support@mythicalpaws.shop
We typically reply within 24–48 business hours
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