FAQ

Q: How can I contact you?

To contact us at any time, please visit our contact page, and we will get back to you as soon as possible.

Q: What is your shipping policy?

To understand our shipping policy please visit our 'Shipping & Handling' page.

Q: Will I receive tracking information?

Yes. Once your order ships, you’ll receive a tracking number by email. Tracking updates may take 1–3 days to appear.

Q: Why did my items arrive separately?

Items may ship from different warehouses, so you could receive multiple packages at different times.

Q: Do I have to pay customs fees or import taxes?

International orders may be subject to customs duties or taxes. These charges are not included and are the customer’s responsibility.

Q: My tracking says “Delivered” but I didn’t receive my package. What should I do?

Please contact us within 7 days of the delivery status. We’ll provide delivery confirmation details so you can follow up with the carrier.

Q: What happens if I entered the wrong shipping address?

Please double-check your address at checkout. Orders shipped to incorrect or incomplete addresses may require additional reshipping fees if returned.

Q: Why hasn’t my tracking updated yet?

Tracking can take 1–3 days after shipment to update in the carrier’s system.

Q: What if my item arrives damaged?

We’re sorry about that! Please contact us within 7 days of delivery and include clear photos of the damaged item and packaging. We’ll review the issue and assist with a replacement or appropriate resolution.

Q: What if I received the wrong item?

If you received an incorrect product, please reach out to us within 7 days of delivery with a photo of what you received. Once confirmed, we’ll arrange a replacement or solution.