Cancellation Policy

Cancellation Policy

At Mythical Paws, we pride ourselves on processing orders quickly to ensure your pet gets their new treats as soon as possible. Because of this fast turnaround time, order cancellations are time-sensitive.

1. Cancellation Window: You may request to cancel your order for a full refund within 12 hours of placing it.

  • Timestamp: The 12-hour cancellation window starts from the exact time the order is placed, based on our system timestamp.

  • How to Cancel: Please email us immediately at info@mythicalpaws.shop with the subject line "CANCEL ORDER [Your Order Number]".

  • Processing Queue: Cancellation requests are handled in the order they are received during our business hours (refer to our Contact Us page for operating hours).

  • Confirmation: Sending an email does not automatically cancel your order. Cancellation requests are only confirmed once you receive a reply from our team confirming that the order has been stopped.

  • Disclaimer: We will always attempt to cancel your order if requested within 12 hours. However, because our system is automated, we cannot guarantee cancellation once the order has entered the processing phase, even if it is within the window.

  • Refund Timing: If your cancellation is successfully approved, the refund will be issued to your original payment method within 10 business days. Please note that bank processing times may vary and it may take additional time for the funds to appear in your account after we issue the refund.

  • Pending Authorizations: In some cases, your bank statement may show a "pending authorization" or "hold" rather than a completed charge. Once an order is cancelled, this hold will be released automatically according to your bank’s specific policies.

2. Orders After 12 Hours: After 12 hours, your order automatically enters the processing phase with our warehouse and is being prepared for shipment.

  • Definition: "Processing" and "shipping preparation" refer to the same stage in our fulfillment workflow. Once an order reaches this stage, it has been electronically transmitted to the warehouse and cannot be stopped or modified.

  • Partial Cancellations: If you wish to cancel only one item from a larger order, please note that partial cancellations may not be possible once processing begins.

  • If you missed the cancellation window, you will need to wait for the item to arrive and then return it according to our Return & Refund Policy.

3. Incorrect Shipping Address: Customers are responsible for ensuring the shipping address is correct at checkout. If you realized you entered the wrong address, please contact us immediately.

  • We can update your address only if the package has not yet entered processing/shipping preparation.

  • The "Point of No Return": Once the order has entered processing or a tracking number has been assigned, address changes are no longer possible. Mythical Paws is not responsible for orders shipped to addresses entered incorrectly by the customer.

4. Refused or Undeliverable Packages Refusing delivery does not cancel an order. If you refuse delivery of a package, it will be treated as a return under our Return Policy.

  • You will be responsible for any return shipping fees or restocking fees charged by the carrier.

  • Shipping Costs: If your order included paid expedited shipping, that original shipping fee is non-refundable. (If you used Free Shipping, only the return costs apply).

5. Double Charges / Accidental Orders: If you accidentally placed a duplicate order, please email us immediately.

  • Definition: Duplicate order claims apply only when the exact same order is placed more than once by mistake.

  • Timing: Claims must be made before the orders are processed or shipped.

  • As long as it is within the processing window, we will happily cancel and refund the duplicate charge. If the duplicate order has already shipped, standard return policies apply.